Want to find something quickly? Our FAQ’s page contains all the common questions we get asked from our customers, but if what you’re looking for isn’t listed then you can drop us a message using the form on the right. Alternatively, you can call or email us!

Can I pick what's inside the box?

You will receive a mixed box of goodies. These cannot be personalised at the moment.

Do I have to wait in all day to receive it?

Our smaller box fits through a UK standard letter box, so need to wait in. The premium box doesn’t require a signature, though the courier will require a safe place to leave it if you are not in. 

How long do I need to commit to the subscribe and save?

Cancel any time before your next box is dispatched.

I want to gift Tchau to a family/friend. Can I do this?

Yes. At checkout simply enter their address if it is different to the billing address. We can also add a personalised note inside for you. Please write this in the “Gift Message” section.

Is the box recyclable?

Both our boxes and tissue paper are 100% recyclable and made in the UK. Check your local council for their recycling policies. 

Is there a "Click and Collect" option available?

Yes, simply choose this method at the checkout under the delivery option at no added cost.

Can I bulk order for a party?

Simply select the quantity at the checkout and the delivery will be calculated for you. Don’t hesitate to contact us if you need any help.

For any other questions, use the contact form to the right. Alternatively, call or email us. We’d be happy to help.

Is there anything else?

Let us know!

Call Us

Our main line.
Phone.01922 635270

Email Us

Our main address.
Email.hello@tchau.co.uk